Terms & Conditions
Last Updated: 14 September 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Insight website, including insightdtc.com, and any pages, content, materials or functionality made available through it.
By accessing or using this website, you agree to these Terms.
If you do not agree with these Terms, you should not use the website.
1. About Insight
Insight (“Insight”, “we”, “us”, or “our”) is a marketing agency providing services including, among other things, paid media, customer acquisition, conversion rate optimisation, retention marketing, consulting, creative strategy and related marketing services.
Our website is primarily intended to provide information regarding Insight, our services, experience, methodologies and opportunities to work with us.
Insight
Rua Cidade de Tomar 13
1750-066 Lisbon, Portugal
Email: hello@insightscaling.com
2. Purpose of the Website
The information made available on this website is provided for general informational and commercial purposes.
The website allows prospective clients and other visitors to:
* Learn about Insight and its services;
* Review information concerning our approach and capabilities;
* View selected work, results, case studies or examples;
* Contact Insight;
* Communicate with us through channels such as WhatsApp;
* Request additional information; and
* Book a consultation, discovery call or other meeting.
Accessing the website or booking a call does not automatically create a client, agency, advisory or contractual relationship with Insight.
A commercial relationship is created only when the relevant parties agree to the applicable commercial terms, proposal, order form, statement of work, service agreement or other agreement.
3. Separate Client Agreements
These Terms govern the use of our public website.
Services provided by Insight to clients may be governed by separate agreements, proposals, statements of work, order forms or other contractual documents.
If there is a conflict between these website Terms and a separately agreed written contract governing services provided by Insight, the separately agreed contract will prevail in relation to those services.
Nothing stated on this website automatically modifies an existing agreement between Insight and a client.
4. No Guarantee of Marketing Results
Marketing performance depends on numerous factors that are outside Insight’s direct control.
These factors may include, among other things:
* Market conditions;
* Product quality;
* Pricing;
* Competition;
* Customer demand;
* Website performance;
* Advertising platforms;
* Platform algorithms;
* Advertising costs;
* Tracking accuracy;
* Conversion rates;
* Seasonality;
* Offer positioning;
* Client execution;
* Inventory;
* Economic conditions; and
* Changes made by third-party platforms.
Unless expressly guaranteed in a separate written agreement signed or otherwise accepted by Insight, we do not guarantee any specific level of:
* Revenue;
* Profit;
* Return on advertising spend;
* Return on investment;
* Conversion rate;
* Customer acquisition cost;
* Number of leads;
* Number of customers;
* Advertising performance;
* Search ranking;
* Email revenue;
* Business growth; or
* Other commercial result.
Any projections, forecasts, estimates, targets or expected outcomes discussed on the website or during preliminary conversations should be understood as estimates rather than guarantees.
5. Case Studies and Previous Results
Insight may display case studies, client examples, performance figures, testimonials, screenshots, advertising results or other examples of previous work.
Such examples are provided to demonstrate previous experience and should not be interpreted as a promise or guarantee that another client will achieve identical or similar results.
Every business operates under different circumstances.
Past performance does not guarantee future performance.
Where figures have been rounded, simplified, anonymised or presented for clarity, we aim to ensure that the underlying representation remains materially accurate.
6. Information on the Website
We aim to ensure that information published on our website is reasonably accurate and up to date.
However, website content may occasionally:
* Become outdated;
* Contain errors or omissions;
* Refer to services which have changed;
* Contain pricing or service information that has subsequently changed; or
* Contain technical inaccuracies.
Insight may update, modify, remove or replace website content at any time without prior notice.
Unless expressly stated otherwise, information displayed on the website does not constitute a binding offer.
Final pricing, scope, timelines and deliverables will be determined through the applicable proposal or agreement.
7. Intellectual Property
Unless otherwise stated, the website and its original contents are owned by or licensed to Insight.
This includes, without limitation:
* Website design;
* Layouts;
* Graphics;
* Branding;
* Logos;
* Written copy;
* Videos;
* Illustrations;
* Animations;
* Strategy frameworks;
* Marketing concepts;
* Documents;
* Downloads;
* Presentations;
* Proprietary processes; and
* Other original content.
These materials may be protected by copyright, trademark and other intellectual property laws.
Nothing in these Terms transfers ownership of Insight’s intellectual property to you.
8. Permitted Use
You may access and use this website for legitimate personal or business purposes, including evaluating whether you wish to work with Insight.
You may also share links to publicly accessible pages on the website.
Unless we have provided written permission, you may not:
* Copy substantial portions of the website;
* Republish our content as your own;
* Sell or commercially redistribute our materials;
* Reproduce our designs or proprietary materials;
* Remove copyright, trademark or ownership notices;
* Misrepresent your relationship with Insight; or
* Use Insight branding in a way that suggests endorsement, partnership or affiliation where none exists.
9. Website Designs, Creative Work and Concepts
Certain designs, concepts, advertising ideas, landing pages, website sections, creative materials or other work displayed by Insight may have been produced for Insight, our clients or prospective clients.
Display of such work on our website does not grant visitors any licence or permission to reproduce, implement or commercially exploit that work.
Intellectual property rights relating to client work may additionally be governed by the agreement between Insight and the relevant client.
10. Acceptable Use
You agree not to use the website in a manner that:
* Violates applicable law;
* Attempts to gain unauthorised access to our systems;
* Interferes with website security or functionality;
* Introduces malware, malicious code or automated attacks;
* Scrapes or extracts substantial quantities of website data without permission;
* Attempts to reverse engineer protected functionality;
* Impersonates another person or organisation;
* Provides knowingly false or misleading information;
* Uses our communication systems for spam or unlawful activity; or
* Infringes the rights of Insight or any third party.
We reserve the right to restrict or block access where we reasonably believe the website is being misused.
11. Automated Access and Scraping
You may not use bots, crawlers, automated extraction systems or similar technologies to systematically copy, scrape, reproduce or commercially exploit the website or its content without our prior written permission.
This provision does not prohibit ordinary indexing by legitimate search engines or technologies used to make publicly available internet content discoverable.
12. Third-Party Services
Our website may integrate with or link to third-party services.
These may include services provided by companies such as:
* Meta;
* Google;
* LinkedIn;
* TikTok;
* WhatsApp;
* Calendaring providers;
* Video hosting providers;
* Analytics providers;
* Advertising platforms; and
* Other technology providers.
Third-party websites and services are controlled by their respective operators.
Insight is not responsible for the availability, security, accuracy, content, terms, privacy practices or actions of independent third-party services.
Your use of a third-party service may be subject to that provider’s own terms and policies.
13. Communications With Insight
If you contact Insight through our website, email, WhatsApp, social media or another communication channel, you are responsible for ensuring that the information you provide is accurate.
Communicating with Insight does not obligate either party to enter into a commercial relationship.
We may choose whether or not to accept a prospective engagement based on factors including fit, availability, scope, budget, conflicts and other commercial considerations.
14. Booking Calls
Where our website allows you to book a call or consultation, you agree to provide reasonably accurate contact and scheduling information.
Booking a call does not constitute acceptance by Insight of a project, engagement or contractual relationship.
Insight may cancel or reschedule a meeting where reasonably necessary.
We ask users who are unable to attend a scheduled meeting to cancel or reschedule where possible.
15. Proposals and Pricing
Any indicative prices, service descriptions or commercial information displayed on our website may be changed from time to time.
Unless specifically stated otherwise, final pricing and scope are established through a proposal, contract, statement of work or similar commercial agreement.
A proposal may have its own expiry date and terms.
Insight is not obligated to honour expired proposals or outdated website pricing.
16. Privacy and Personal Data
Our handling of personal information is described separately in our Privacy Policy.
By using the website, you acknowledge that certain information may be processed in accordance with that policy.
Where applicable, non-essential analytics or advertising technologies may also be controlled through our cookie consent mechanism.
17. Website Availability
We aim to keep our website available and operating correctly but do not guarantee uninterrupted availability.
The website may occasionally become unavailable because of:
* Maintenance;
* Hosting failures;
* Software issues;
* Cybersecurity events;
* Network outages;
* Third-party provider failures; or
* Circumstances outside our reasonable control.
We may modify, suspend or discontinue any part of the website at any time.
18. Security
You must not attempt to circumvent the security of the website or gain unauthorised access to any systems associated with Insight.
Although we take reasonable measures to protect our systems, no internet-based system can be guaranteed to be completely secure.
Users are responsible for maintaining appropriate security on their own devices, systems and internet connections.
19. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website is provided on an “as available” basis.
Insight does not warrant that:
* The website will always be available;
* Every piece of information will always be completely current;
* The website will be error-free;
* Third-party integrations will remain available;
* Use of the website will generate any particular commercial outcome; or
* Information on the website will be suitable for every particular business situation.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Insight will not be liable for indirect, incidental, special or consequential losses arising solely from use of, or inability to use, this website.
This may include loss of profits, opportunities, anticipated savings, business or data where such losses arise from reliance upon general website information.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
Any liability arising from services actually purchased from Insight will be governed primarily by the applicable client agreement.
21. Business Decisions
Content on the Insight website may discuss marketing, advertising, growth, customer acquisition, business strategy or commercial performance.
This information is provided for general informational purposes.
You remain responsible for your own business decisions and should independently evaluate whether a strategy, investment or course of action is appropriate for your business.
22. No Professional Financial or Legal Advice
Unless expressly agreed otherwise, information published by Insight does not constitute legal, accounting, tax, investment or financial advice.
Insight provides marketing and business-related services.
Where specialist professional advice is required, you should consult an appropriately qualified professional.
23. Confidential Information
Information publicly available on our website is not confidential merely because it relates to Insight.
However, information exchanged later during proposals, strategy discussions, onboarding or client engagements may be confidential and may be governed by a separate agreement or confidentiality obligation.
24. User Submissions
If you voluntarily send materials or information to Insight in connection with a potential engagement, you confirm that you have the authority to provide that information.
You should not provide confidential information belonging to another person or organisation unless you are authorised to do so.
Insight’s treatment of personal information contained within submissions is governed by our Privacy Policy.
25. Testimonials and Client Logos
Where Insight displays testimonials, client names, logos or other references to previous work, such materials are intended to provide information about our experience.
All third-party trademarks remain the property of their respective owners.
Displaying a third-party trademark does not imply ownership by Insight.
26. Changes to These Terms
Insight may update these Terms from time to time.
Updates may reflect changes to:
* Our website;
* Our services;
* Our business structure;
* Applicable legislation;
* Technology; or
* Our commercial practices.
The date at the top of these Terms identifies the latest revision.
Your continued use of the website after updated Terms are published will constitute acceptance of the revised Terms to the extent permitted by applicable law.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where possible, and the remaining provisions will continue in effect.
28. No Waiver
If Insight does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.
29. Entire Website Agreement
These Terms, together with our Privacy Policy and any applicable Cookie Policy or cookie consent information, constitute the terms governing your use of the public Insight website.
They do not replace separate client contracts or commercial agreements.
30. Governing Law
These Terms and any dispute relating specifically to the use of this website will be governed by the laws of Portugal, without prejudice to mandatory rights that may apply under other applicable legislation.
Where legally permitted, disputes relating to these Terms will be subject to the jurisdiction of the competent courts of Portugal.
Nothing in this clause removes any mandatory jurisdiction or consumer protection rights that cannot lawfully be waived.
31. Contact
If you have questions concerning these Terms & Conditions, please contact:
Insight
Rua Cidade de Tomar 13
1750-066 Lisbon, Portugal
Email: hello@insightscaling.com